Charlie’s Winery Ltd Refund and Return Policy
1. General Policy
We strive to provide you with the highest quality products. However, if you are not completely satisfied with your purchase, you may return it for a refund, subject to the conditions outlined below.
2. Eligibility for Returns
Returns are accepted for unopened and undamaged products within [Number] days of delivery. Damaged or defective products are eligible for return regardless of the time frame.
3. Return Procedure
Please contact us at [Email Address] to initiate a return. We will provide you with a return authorization number and instructions on how to return the product.
4. Refund Process
Refunds will be processed within [Number] business days of receiving the returned product in its original condition. Refunds will be issued to the original payment method.
5. Exceptions
Certain products may not be eligible for return due to their nature or condition. Please refer to the product description for specific details.
